Case Study:
How ClientArc Referral Integration Transformed Efficiency
Our Client
With a legacy spanning decades, Birchall Blackburn Law is a trusted legal firm with over 210 staff and offices across the North West of England. They specialise in a wide range of legal services, from commercial property to wills & probate, serving clients both locally and nationally. But like many growing firms, they faced a challenge – one that Rising Tide AI was uniquely equipped to solve.
The challenge: Time consuming referral processing
Birchall Blackburn’s conveyancing team processes referrals from third parties, creating cases that lawyers can work on. But the process was bogged down by manual data entry, duplicate checks, and system updates, creating inefficiencies that cost time, effort, and valuable growth opportunities.
Processing each referral required significant manual work.
Manually rekeying information into multiple systems increased the risk of errors.
The slow process limited the number of cases they could take on.
Growth wasn’t possible without significantly increasing team size.
The solution: ClientArc referral integration
Birchall Blackburn Law turned to us to implement our ClientArc Referral Integration solution to help them automate and optimise their referral intake process. Here’s why they chose ClientArc:
Worked within their existing Microsoft-based tech stack.
Removed repetitive tasks, letting staff focus on high-value legal work.
Continuous enhancements to keep improving processes.
Increased case capacity without expanding the team.
The implementation: Smooth and supported
While any tech implementation comes with its unique set of challenges, Birchall Blackburn found the process smooth, responsive, and well-supported. Our team worked closely with theirs, to ensure minimal business disruption and maximum workflow efficiency throughout the whole process.
The Rising Tide team has been incredibly supportive and responsive, often exceeding our expectations to ensure everything runs smoothly.”
The impact: Faster, smarter and more efficient
Since implementing ClientArc Referral Integration, the team over at Birchall Blackburn have experienced a real transformation:
The solution has taken away repetitive admin tasks and allowed our team to focus on more valuable and complex tasks. As a result, speed and quality have improved—and we can now scale more effectively.”
Rising Tide AI isn’t the biggest or oldest company out there – but their innovation, enthusiasm, and customer service make them stand out. They feel like a true partner in our success.”
Why Rising Tide?
Beyond cutting-edge technology, Birchall Blackburn Law were also impressed by Rising Tide AI’s customer-focused approach and commitment to innovation.
Rising Tide AI constantly brings new ideas to enhance efficiency.
A collaborative, responsive team that understands legal operations
A solution that evolves with the latest technology advancements.
