Case Study:

How PinBox Cut Admin and Freed Up Time.

Our Client

About EMW

EMW is a young and informal law firm founded in 1992 with offices in Gatwick, London and Milton Keynes and over 150 employees.

The challenge The solution The benefits

The challenge

Over the past few years EMW have been investing in technology to enhance their efficiency, productivity and client services. The overall objective is to give their employees the best tools for the job so that they can continue to be the key driver of success for the firm.

This has included aiming to reduce the amount of time employees are spending on admin tasks each day – time that could be spent with clients.

EMW wanted to:

Reduce overhead of email admin

Dedicate more time to clients

Make it easier to comply with regulations

Have a consistent approach to email filing across teams

The solution: PinBox

As a result, Rising Tide were engaged to configure and deploy PinBox to help reduce some of the admin activities and give the employees time back. The solution automates the filing of matter or case related email correspondence. It does this by regularly checking each employee’s inbox to identify matter or case related emails – automatically filing them to the matter management system, including attachments as required. The matter management system is updated to record all relevant information about the email, and the employee’s inbox updated to show which emails have been auto filed.

Automatically file all matter or case related correspondence

Save time for fee earners

Email correspondence visible to colleagues even when on leave

Create opportunities for further automation

Working with Rising Tide has been a great experience for EMW. The project to configure and deploy PinBox was fast and efficient, and the solution is already delivering significant benefits for our fee earners.”

The benefits

The solution reduces admin time for each employee, ranging from 30 seconds to 2 minutes per email. This is a benefit to all fee earning employees and a significant benefit for teams that deal with high volumes of correspondence. The time saved can then be spent with clients or focused on the higher value activities. PinBox also provides assurance that regulatory requirements are being met by ensuring that correspondence relating to a matter is being saved in the matter management system in a consistent way. Correspondence is also saved when an employee is away so that other colleagues can see the latest correspondence relating to a matter.

What the EMW team say about working with us

Rising Tide worked well with our IT team and were flexible to our needs. They adapted the solution to our requirements and even added to the functionality during the project. We are looking forward to seeing how the solution is further developed in the future.”